FAQs
Q: Do you have a physical store?
A: Not Yet!
Q: What’s the Turnaround time for Custom orders
A: Custom orders take 7-13 business days from the time of final approval on your design
Q: How do I reorder:
Go to your account and reorder there, or purchase your custom product just as you did the first time. You'll get the get started email again, just respond and let us know that you are reordering. Our designers will send you the previous final file to make sure it's correct or you can make changes, then approve it for print.
Q: Where is my order?
A: You will receive a tracking email as soon as your order is fulfilled. We have a 1 to 3 business day timeframe for fulfillment.
Q: Can I talk to one of the designers?
A: They work off site, and it is not effective for them to chat on the phone with customers, so essentially no. It is easier for them to communicate via email, but if it's necessary, yes.
Q: I know custom items take 7-13 business days but I really need my sign by ___ date. Is there anything you can do?
A: We can definitely try and will do our best to get it to you by a certain date, but if you need a Rush, there is a $50 rush fee and then you would need to upgrade your shipping method to overnight. Just shoot us an email and we can send you an invoice. support@sparkupmymedia.com
Q: Do you do custom apparel?
A: Unfortunately no. What we suggest is that you purchase what you like with us, then take it to a local screen printer to have your logo added.
Q: The tracking number you gave me said my package was delivered today but it is not here?
A: Please allow 24 hours from the time it says it was delivered to show up, (sometimes they will say it was delivered a few hours before it actually is). If the package still isn’t there please reach out to your local USPS office and see if they have the package there for you. If not let us know so we can help with a replacement
Q: My Shirt or Sweatshirt is too small/large, can I return/exchange?
A: Within 30 days of purchase, unused. Just go to: https://sparkupmymedia.com/pages/returns
Q: I don’t see sizes for the hats
A: All of our hats are size adjustable
Q: I’d like to be a brand ambassador with SparkUp Media™. How can we work together?
A: Email us at support@sparkupmymedia.com and let us know who your following/clientele are and what you'd like to do with working with us
Q: I applied for the Affiliate program. What next?
A: When you are approved, you will receive an email with your dashboard login info and a short tutorial on how to work the affiliate program
Q: Do you ship outside the U.S.?
A: We do to most, if you add something to your cart and go to the shipping section, put in your address, it’ll tell you the cost, OR if we don’t ship there
Q: Can I review my DIY design before it's printed?
A: When finished designing your DIY item and you've clicked on the green "finished editing" button, a window will appear showing a preview of your design and 3 buttons beneath it. Please click on the "download proof" button before continuing, so that you can save the design for your records. This approved design will be what's sent to print.
Q: Can I edit my DIY item from my shopping cart?
A: You cannot edit your DIY item from your shopping cart. Please email support@sparkupmymedia.com to request an editing link for your DIY item.